I was so angry and upset I wanted to cry. A once in a lifetime event did not go as I had planned. As you know, Shay celebrated her 21st B-Day on Saturday. I wanted to do something really special so I ordered some yellow roses. 2 dozen to be exact. Only I told them I only wanted 21 of them. Get it? I was willing to pay for all of them but only wanted the 21 delivered. Since we are members of USAA we get a discount on flowers and I have always used USAA to order my flowers. Only I could not make changes. Either I would get 1 dozen or 18. So I called the number and the gal told me to order 2 - 1 dozen orders and put my special instructions in the area provided. Sounded good to me so I did. I even had them send a md stuffed animal so she would have something for keeps. I wanted them to be delivered to her at the hospital. Basically, I wanted everyone she works with to know that it was her birthday. So she was at her station in the lab talking with another airman and their supervisor, TSgt Simons came up behind her and said he needed to see her in his office. Well, both of them are saying "oh crap" and wondering what she did to be in trouble. Why do you always have to be in trouble when called to the supervisors office? Well, she followed him and they stepped into his office and then he turned and said "I think these are for you" and gave her the roses. She told him her mom was a dork. She called me after work and thanked me for the flowers and I asked her if she counted them because there was 21 of them. She counted and said, Nope only 12. I was upset but there really was nothing I could do at that point. On Monday I called Telefloral and asked the girl to look at my order and tell me what she saw (I gave her my confirmation number). She said she saw 1 dozen yellow roses. I told her I had a confirmation sheet for 2 orders of 1 dozen roses. Then she has the audacity to ask me if I wanted the other dozen delivered. Now why would I want that? Like I said, it was a once in a lifetime event that had missed its moment. This is why I wanted to cry. I remember when my mother was out of the country for my 18th birthday I received 18 yellow roses. I thought that was so special and wanted to share that with my daughter. So that has been my week so far. Oh, and they called me on my way home from work and said that the local florist shows that they delivered both orders. I told her no they didn't and I had a whole medical lab at the hospital that could verify that. They are going to refund me for the order not received and 50% off the first order. Still does not make up for the missed event. I am done venting and will let this go now. Thanks
I am retired from the Army after serving 22 years. I recently moved to Florida, not my choice, but my heart is in Washington State. I am married to my best friend. He must be, otherwise I would never have moved to Florida! His job is what brought us here and is what I hope will take us away some day soon.